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Terms of Service

Last Updated: May 3, 2025

1. Acceptance of Terms

Welcome to VetLuma. These Terms of Service ("Terms") govern your use of our veterinary AI assistant platform, including all features, content, and services available through our website and mobile applications (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service. These Terms apply to all users, including individual veterinarians, veterinary practices, and business entities.

2. Description of Service

VetLuma provides an AI-powered platform designed to assist veterinary professionals with:

  • Case analysis and diagnostic support
  • Treatment recommendations and protocols
  • Medical literature and research access
  • Professional networking and collaboration
  • Practice management tools
  • Educational resources and continuing education

3. User Accounts and Registration

3.1 Account Creation

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Protect your account credentials and not share them with others
  • Notify us immediately of any unauthorized use of your account

3.2 Professional Verification

We reserve the right to verify your professional credentials and may require additional documentation to confirm your status as a licensed veterinary professional.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Upload, transmit, or distribute harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to the Service or other users' accounts
  • Interfere with or disrupt the Service or servers
  • Use automated systems to access the Service without our express permission
  • Reverse engineer, decompile, or disassemble any part of the Service

5. Medical Disclaimer and Limitations

5.1 AI Recommendations

The AI-powered recommendations and analysis provided through our Service are for informational and educational purposes only. They should not be considered as:

  • Professional medical advice
  • A substitute for professional veterinary judgment
  • A replacement for proper veterinary examination and diagnosis

5.2 Professional Responsibility

You remain solely responsible for all veterinary decisions, treatments, and patient care. You must exercise your professional judgment and comply with all applicable veterinary laws and regulations in your jurisdiction.

6. User Content and Data

6.1 Ownership

You retain ownership of any content you submit to the Service, including case information, patient data, and communications. By submitting content, you grant us a limited license to use, store, and process your content to provide the Service.

6.2 Data Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.3 Patient Confidentiality

You are responsible for ensuring that any patient information you submit complies with applicable privacy laws and regulations, including obtaining necessary consents and maintaining patient confidentiality.

7. Subscription and Payment Terms

7.1 Subscription Plans

We offer various subscription plans with different features and limitations. Subscription fees are billed in advance and are non-refundable except as expressly stated in these Terms.

7.2 Payment Processing

All payments are processed through secure third-party payment processors. You agree to provide accurate payment information and authorize us to charge your payment method for all fees associated with your subscription.

7.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Refunds are provided at our discretion and in accordance with our refund policy. No refunds will be provided for partial months of service.

8. Intellectual Property Rights

8.1 Our Rights

The Service and its original content, features, and functionality are owned by VetLuma and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your personal or professional use.

9. Disclaimers and Limitations of Liability

9.1 Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues.

9.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETAI COMPASS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

10. Indemnification

You agree to indemnify, defend, and hold harmless VetLumaand its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our support team or using the account deletion feature in your settings.

11.2 Termination by Us

We may terminate or suspend your account and access to the Service at any time, with or without cause, with or without notice, effective immediately.

11.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and data in accordance with our data retention policies.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization]. The arbitration shall be conducted in [City, State].

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and VetLuma regarding the Service.