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Privacy Policy

Last Updated: May 3, 2025

Introduction

VetLuma ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our veterinary support platform.

We provide AI-powered guidance and support for veterinary professionals ("Platform"). By accessing or using our Platform, you agree to this privacy policy. If you do not agree, please discontinue use immediately.

Information We Collect

We collect several types of information from and about users of our Platform:

  • Personal Information: Name, email address, telephone number, professional credentials, employment information, and other information you provide during registration or when using our services.
  • Case Information: Information about veterinary cases you submit, including animal details, medical conditions, treatment notes, and related documentation.
  • Usage Data: Information about your interaction with our Platform, including IP address, device type, browser type, pages visited, time spent, features used, and other diagnostic data.
  • Communications: Records of correspondence if you contact us directly.

How We Collect Your Information

We collect information in the following ways:

  • Direct Collection: Information you provide when registering, creating a profile, submitting cases, or contacting our support team.
  • Automated Technologies: When you use our Platform, we automatically collect certain information through cookies, web beacons, and similar technologies.
  • Third Parties: We may receive information about you from business partners, veterinary associations, or other trusted sources.

How We Use Your Information

We use your information for various purposes, including to:

  • Provide, maintain, and improve our Platform and services
  • Process and manage your account and user experience
  • Provide AI-assisted case analysis and recommendations
  • Generate anonymized analytics and insights about veterinary cases and treatments
  • Communicate with you, including sending service updates and marketing communications
  • Monitor and analyze usage and trends to improve the Platform
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms of service

Legal Bases for Processing

We process your personal information based on one or more of the following legal bases:

  • Contract Performance: Processing necessary to provide services you've requested or fulfill our contractual obligations.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention.
  • Consent: Where you've given specific consent for certain processing activities.
  • Legal Obligation: Processing necessary to comply with applicable laws and regulations.

Disclosure of Your Information

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, payment processing, data analysis).
  • Business Partners: Companies we collaborate with to offer integrated or joint products and services.
  • Your Employer: If you access our Platform through a business account, we may share usage information with your employer or organization.
  • Legal Authorities: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, our legal obligations, and operational needs.

International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your country of residence, including the United States and other countries where our servers are located. We implement appropriate safeguards for cross-border transfers as required by applicable law, including standard contractual clauses approved by relevant regulatory authorities.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your data under certain circumstances.
  • Restriction: Request restriction of processing of your data.
  • Data Portability: Request transfer of your data to you or a third party.
  • Objection: Object to processing of your data.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information in the "Contact Us" section. Note that some rights may be limited, and we may need to verify your identity before fulfilling requests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

Third-Party Links

Our Platform may contain links to third-party websites and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of material changes by posting the new policy on our Platform and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

VetLuma
Email: [email protected]
Address: 123 Veterinary Way, Suite 500, San Francisco, CA 94107

Regional Specific Provisions

European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, the General Data Protection Regulation (GDPR) or UK GDPR applies to our processing of your personal data. In addition to the rights outlined above, you have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged infringement occurred.

California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These include the right to know what personal information we collect, request deletion of personal information, opt-out of the sale of personal information, and not be discriminated against for exercising these rights.

Canada

For residents of Canada, your personal information is protected by the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial legislation. You have the right to access your personal information, withdraw consent, and file a complaint with the Office of the Privacy Commissioner of Canada.

Australia

For Australian residents, the Australian Privacy Principles (APPs) govern how we collect, use, disclose, and store your personal information. You have the right to request access to and correction of your personal information and may complain to the Office of the Australian Information Commissioner.

Brazil

If you are a resident of Brazil, the Lei Geral de Proteção de Dados Pessoais (LGPD) applies. You have rights similar to those under the GDPR, including the right to access, correct, and delete your personal data, as well as the right to data portability and information about shared data.